These Terms govern your relationship with
P.R.S Domestic Energy Assessor
in connection with your purchase of an Energy Performance Certificate (EPC) or certificates (EPC’s)
Please read these carefully as they affect your rights and liabilities under the law.
By placing an order to purchase an EPC or EPC’S from P.R.S Domestic Energy Assessor yourself or by an intermediary on your behalf, you agree to be bound by these Terms.
If you have any questions about the Terms, please contact us via firstname.lastname@example.org
On your behalf we shall formulate an EPC or EPC’s that will comply with the minimum requirements of ABBE and shall exercise all reasonable skill and care in doing so.
In these Terms, the following words shall have the following meanings:
Written Confirmation of Order means either the quotation produced by the Online Ordering System or the order form supplied by your Agent or P.R.S Domestic Energy Assessor , detailing in each case: customer contact details, full property address including postcode, agreed attendance time and date, the agreed price, if the property is occupied and if not, that access is available at the agreed time or keys provided at least 5 (five) in advance of said agreed time.
Your order is an offer to purchase an EPC or EPC’s from us. You are responsible for ensuring that the information you provide to us in your Written Confirmation of Order including, without limitation, your personal contact details, property description and payment details is accurate and complete. We reserve the right to pass on any costs we reasonably incur if you fail to do this.
We shall carry out the assessment(s) once we receive payment in full from you. Such activity shall constitute our acceptance of your order. If an intermediary placed your order with us we will normally confirm that your order has been accepted but it is your responsibility to confirm whether this is the case. Alternatively you may contact us directly via email, email@example.com. NB. The 24-hour turnaround promise is for normal working days only (M-F — 09:00-17:00) and is reliant on access to the property at the agreed time and date. The customer takes full responsibility for this.
The price payable for your EPC or EPC’s is clearly set out in your Written Confirmation of Order. That price is expressed inclusive of any VAT payable unless otherwise stated,
Ownership and Delivery
We shall own your EPC or EPC’s until we have received payment in full from you or on your behalf, even though your EPC or EPC’s or any part thereof may have been already delivered to you.
Delivery of your EPC or EPC’s will be made to you by recorded delivery 1st class post or similar and/or electronic media.
Delivery of your EPC or EPC’s will be made as soon as reasonably possible after your order is accepted. Whilst we make every effort to deliver your EPC or EPC’s on that basis, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. If we are unable to supply your EPC or EPC’s, we will not be liable to you except to refund you the price you have paid the Company for that EPC or EPC’s.
Once we have accepted your order, we shall immediately process the required administration. In so doing we shall immediately incur costs.
To cancel your contract to purchase your EPC or EPC’s before it has/they have been fully assembled you must notify us in writing and pay us (a) a cancellation fee of £30 per item and (b) reimburse us any costs which we have already reasonably incurred on your behalf or will reasonably incur as a consequence of your cancellation. The balance of the purchase price previously paid to us by you shall be re-credited to your account as soon as possible.
Your statutory rights are not affected by these Terms & Conditions